We strive to get things shipped as quickly as possible - we'll typically get your Snap Lock™ order shipped out within a week.
Even if you have not received tracking information, your order may have already been processed and shipped so if you need to make changes to your order, please do so immediately!
You are responsible for reading emails we may send to you in a timely manner. We cannot be held responsible for emails that we sent that were not read on time or for delays to orders because we have not received a reply. In some cases, we may have no other choice but to use our best judgment if our emails are not answered and we will not be held responsible for orders that are incomplete, incorrect or canceled due to lack of response on your part.
Returns & Refunds
Snap Lock™ products are not returnable. If your coop arrives damaged or with manufacturer's defects, we will be happy to assist you. Please view our full returns & refunds policy for further details.